Roflow

Installation Issues

This page walks through the most common problems getting Roflow installed and running — the app won't download, install, or open, or the Studio Bridge plugin won't appear in Roblox Studio.

If you're setting Roflow up for the first time, start with the Installation guide — this page is for when something in that process doesn't go as expected.

Before you troubleshoot: check your platform

Most "the installer won't run" problems come down to being on an unsupported platform. Roflow ships two builds:

PlatformRequirement
macOSmacOS 11 (Big Sur) or later, Apple Silicon (M1 or newer)
WindowsWindows 10 or 11, 64-bit

You also need roughly 4 GB of RAM and about 500 MB of free disk space, plus an internet connection to sign in and use AI features.

The download won't start

The download button says "Downloads coming soon"

During a rollout the download buttons on roflow.co/downloads can appear disabled with a Downloads coming soon tooltip. That means downloads aren't open yet for your platform — this isn't an error on your end. Check back shortly; when downloads are enabled the button links straight to the installer.

The download fails or is incomplete

  1. Reload roflow.co/downloads and start the download again — the page detects your operating system and offers the matching build.
  2. If your browser blocks or quarantines the file, try a different browser or allow the download when prompted.
  3. Once it finishes, confirm the file matches what was published: the downloads page shows the current version, the file size, and a SHA-256 checksum for each build. If the file size looks wrong, the download was likely interrupted — delete it and download again.

The app won't install or won't open

macOS

  1. Open the downloaded .dmg file.
  2. Drag Roflow into your Applications folder.
  3. Open Roflow from Applications or Launchpad.

If nothing happens when you open the .dmg, the download may be incomplete — re-download it and check the size and checksum against the downloads page.

Windows

  1. Run the downloaded .exe installer and follow the prompts.
  2. Launch Roflow from the Start menu.

If the installer closes immediately or won't run, re-download it and confirm you're on a 64-bit copy of Windows 10 or 11.

You see an "unverified publisher" or "developer cannot be verified" warning

On first launch, your operating system may warn that the publisher (Windows) or developer (macOS) can't be verified.

  • If you downloaded Roflow from roflow.co/downloads and the SHA-256 checksum matches the one on that page, this warning is about the installer's signature, not a sign the file is corrupted or unsafe.
  • If you got Roflow from anywhere else, don't proceed. Delete it and download a fresh copy from the official page.

If your organization's device or security policy blocks the app from opening, contact your IT administrator, or reach out to Roflow support (see Still stuck?).

The Studio Bridge plugin won't install or doesn't appear in Studio

The Roflow Studio Bridge is a small companion plugin that lives inside Roblox Studio and lets Roflow sync changes into your place, run playtests, and read what happens while your game runs. Roflow installs it for you automatically the first time you run the app — you don't download it separately — so most of the time all you do is turn it on inside Studio.

If it isn't showing up, work through these steps in order.

1. Fully restart Roblox Studio

Studio only loads plugins when it starts. After Roflow installs (or updates) the Bridge, completely close Roblox Studio and reopen it — closing just the place window isn't enough. This alone fixes most "the plugin isn't there" cases.

2. Look in the right place in Studio

Once Studio restarts, open the Plugins tab on the Studio toolbar. The Bridge appears there as a toolbar button under Roflow Studio Bridge. Clicking it opens a small Roflow Studio Bridge panel that shows the connection status.

3. Confirm the plugin file was placed

Roflow copies the Bridge into your standard Roblox Studio Plugins folder on first run. If the plugin still isn't listed after a restart, check that the file is there:

  • macOS: ~/Documents/Roblox/Plugins
  • Windows: %LOCALAPPDATA%\Roblox\Plugins

If the folder exists and contains the Roflow Bridge file, restart Studio once more. If the folder is missing entirely, create your first project in Roblox Studio (which creates the folder), then relaunch Roflow so it can copy the plugin in.

4. Install the plugin manually if auto-install didn't run

If automatic install didn't work — for example on a locked-down machine where Roflow can't write to your Plugins folder — you can add the plugin yourself:

  1. In Roflow, open the command palette (Ctrl/Cmd+Shift+P) and run Open Roflow Plugin Page. This opens the Roflow Studio plugin's page on the Roblox Creator Hub in your browser.
  2. Install the plugin to Studio from that page.
  3. Fully close and reopen Roblox Studio so it loads.

5. Turn on the setting the Bridge needs, then connect

For the Bridge to talk to Roflow, Roblox Studio needs Allow HTTP Requests turned on:

  1. In Studio, open File → Game Settings.
  2. Select the Security tab.
  3. Turn Allow HTTP Requests ON.
  4. Click Save.

This is a one-time toggle per place. After it's on, open the Bridge panel and, if it isn't already linked, click Connect — the panel turns green when Roflow is connected.

If the plugin is installed and shows up but won't reach a connected (green) state, that's a connection problem rather than an install problem — see Connection Problems and the full Studio Bridge guide.

The Bridge shows an "update" banner

If the plugin is out of date relative to your Roflow app, it stays connected but shows a yellow banner asking you to update. Install the latest plugin (the Open Roflow Plugin Page command above takes you to it), then fully restart Studio.

Still stuck? Get help

If you've worked through the steps above and Roflow still won't install, open, or connect, reach out — the team and community can help.

  • Discord community (all plans): join at discord.gg/BtEYMMj79S and describe what's happening.
  • Email: support@roflow.co.
  • Report a bug from inside Roflow: in the agent chat, type /reportbug to send feedback about a problem you hit.

To help whoever's assisting you resolve it fast, include:

  • A screenshot of the error or the screen you're stuck on.
  • The exact error text, copied word for word if you can.
  • Your operating system and version (for example, macOS 14 or Windows 11).
  • Your Roflow app version — shown on the Settings page in Roflow.
  • If it's a Studio Bridge problem: your Studio Bridge plugin version (shown in the Bridge panel and on Roflow's Settings page) and whether Studio is open.
PreviousCommon Pitfalls
NextConnection Problems