Managing Your Account
Everything you need to know about signing in to Roflow with Roblox, managing your subscription and billing, and signing out.
Signing in with Roblox
Roflow uses your Roblox account to sign in — there's no separate email and password to create or remember.
When you sign in, Roflow opens the official Roblox website in your browser. You complete sign-in there (keeping the Roflow app open), authorize Roflow, and the app connects automatically. Once you're signed in, your account appears under your initials at the top right of the app.
You sign in the first time you open Roflow, and again any time you've signed out. Signing in is free to try — no credit card required.
Inside the app, you sign in from the welcome screen. On the Roflow website, there's no permanent "Sign in" link in the top navigation — you're prompted to sign in only when you start a checkout or open your subscription page, and you're returned to that page afterward.
For a full walkthrough of your first sign-in and connecting Roblox Studio, see First Launch.
Where you manage your account
Your account settings live in two places, each with a different job:
| Where | What you do there |
|---|---|
| Roflow app → account menu | See your plan and how much of this month's AI allowance you have used, create a diagnostic bundle for support, and sign out. Click your initials at the top right. |
| roflow.co (Manage Subscription) | Change plans, cancel or reactivate, and update payment methods or view invoices. This is at roflow.co/account/subscription. |
All billing changes happen on roflow.co.
Managing your subscription
Your subscription page on the website shows the state of your account at a glance:
- Current plan — Community (free), Pro, or Pro+.
- Status — whether your subscription is active.
- Current period end — the date your current billing period runs through.
- Renewal — whether auto-renew is on, or the plan is set to cancel at period end.
To open it, sign in on roflow.co and go to Manage Subscription .
There's no broader account dashboard beyond this subscription page — it's the one place billing lives. For what each plan includes, see Plans & Pricing; to track how much AI budget you've used, see Usage.
Upgrading or downgrading
You can change plans at any time.
- Moving from Community to a paid plan: choose Pro or Pro+ from the pricing page and complete checkout.
- Switching between Pro and Pro+: use the Switch to Pro / Switch to Pro+ action on the Manage Subscription page.
How the timing works:
- Upgrades take effect immediately and are prorated — you're charged the difference for the rest of your current billing cycle.
- Downgrades take effect at the start of your next billing cycle, so you keep your current plan's features until then.
Higher tiers give you a larger monthly AI allowance. If you've run out of your AI allowance for the month, upgrading is the fastest way to keep going — see Usage for details.
Canceling and reactivating
You can cancel anytime through the billing portal, reachable from the Open Billing Portal button on the Manage Subscription page.
- After you cancel, you keep access to your paid features until the end of your current billing period, then your account returns to the free Community plan automatically.
- Your games and chats are kept: canceling only changes your plan, not your work.
- A pending cancellation can be reactivated any time before it takes effect, which turns auto-renew back on.
Invoices and payment methods
The same billing portal is where you review past invoices and update your payment method. Paid plans are billed monthly and renew automatically until you cancel.
Payments are final and non-refundable — there are no refunds or credits for partial months or unused AI allowance. If you have any billing concern, contact support@roflow.co rather than opening a chargeback or payment dispute (disputes are prohibited by the Terms).
Signing out
To sign out, click your initials at the top right of the Roflow app and choose Sign out. Signing out returns you to the welcome screen, where you can sign back in with Roblox whenever you're ready. Your games stay in Studio and your chats stay on your computer while you're signed out.
Getting help
- Billing questions — email support@roflow.co.
- General help and community — join the Roflow Discord (linked from roflow.co/downloads). Pro includes priority community support; Pro+ adds priority email support.
For account-related snags like being asked to sign in again or the agent saying you're signed out, see AI Issues.